ServiceNow Platform Expert

9 hours ago

Solapur, Maharashtra, India beBeeServiceNow Full time ₹ 12,00,000 - ₹ 15,00,000
Job Overview

We are seeking a highly skilled ServiceNow Administrator to support our multi-tenant environment. As a key member of the team, you will be responsible for ensuring seamless platform operations and providing top-notch customer service.

The successful candidate will have extensive experience with ServiceNow domain separation, platform architecture, and modules. They should also possess strong analytical and problem-solving skills, as well as excellent communication and documentation abilities.

Main Responsibilities
  • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
  • Perform root cause analysis and implement corrective actions to prevent recurring issues
  • Collaborate with cross-functional teams to ensure timely incident resolution
  • Maintain incident documentation and knowledge base articles
  • Administer ServiceNow instances with domain separation configurations
  • Assist with system upgrade cycles and release management
  • Develop and execute fix scripts to update system-wide records
  • Perform regular system health checks and preventive maintenance
  • Manage user access, roles, and permissions across separated domains
  • Create and maintain operational dashboards and reports for stakeholders
  • Generate KPI reports for MSP and NOC operations
  • Develop custom reports to support business requirements
  • Monitor system performance metrics and usage analytics
  • Maintain accurate contact databases and user records
  • Update and validate CMDB data integrity across domains
  • Manage asset lifecycle processes and documentation
  • Ensure data consistency and quality across all modules
  • Provide technical support for Managed Service Provider operations
  • Support Network Operations Center activities and workflows
  • Configure and customize applications to meet operational requirements
  • Assist with service catalog management and workflow automation
Key Qualifications
  • Proven experience with ServiceNow domain separation implementation and management
  • Strong understanding of ServiceNow platform architecture and modules
  • Experience with fix scripts, business rules, and workflow development
  • Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting
  • Knowledge of ITIL processes and best practices
  • Experience supporting MSP and NOC environments
  • Strong analytical and problem-solving skills
  • Proficiency in navigating both Now UI and Workspace views
  • Excellent communication and documentation abilities
Preferred Certifications
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)
  • ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Ability to work effectively in a fast-paced, 24/7 operational environment
  • Experience with change management processes
  • Strong attention to detail and organizational skills
  • Demonstrated ability to work independently and manage multiple priorities

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