Operations Director
4 days ago
Company Overview: NucleusTeq is a rapidly growing company that prioritizes innovation and excellence. We are seeking an experienced Operations Lead to drive our continued growth and success.
Job Description:
Position Overview: As an Operations Lead at NucleusTeq, you will play a critical role in managing the daily operations of the Fyndr platform. Your responsibilities will include overseeing case resolution, maintaining smooth onboarding processes, and utilizing your experience with Salesforce Flows and coding to create efficient workflows.
Key Responsibilities:
- Case Management: Ensure efficient case resolution, maintaining high levels of customer satisfaction through proactive issue identification and timely resolutions.
- Daily Operations: Oversee and maintain the day-to-day operations of the Fyndr platform, guaranteeing seamless and efficient workflows across all teams.
- Salesforce Flows and Coding: Leverage your expertise in Salesforce Flows and coding to develop automated processes that improve operational efficiency, reducing manual intervention and increasing productivity.
- Reporting: Design, generate, and maintain key operational reports in Salesforce to provide valuable insights for informed decision-making.
- Onboarding: Streamline the onboarding process for new businesses by providing necessary resources and support to ensure a smooth integration into the Fyndr platform.
- Process Maintenance: Continuously evaluate and refine existing operational processes to optimize efficiency and effectiveness, driving business growth and improvement.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and development, to align operational strategies with company objectives.
- Performance Monitoring: Regularly monitor key performance indicators (KPIs) and operational metrics, identifying areas for improvement and implementing corrective actions to drive continuous improvement.
- Documentation: Develop comprehensive documentation for operational processes, best practices, and technical guidelines to facilitate knowledge sharing and standardization.
- Problem Solving: Proactively identify and resolve operational issues efficiently, minimizing disruption to business operations and ensuring timely resolutions.
Salary: $80,000 - $110,000 per year, based on experience and qualifications. This estimate is based on industry standards and the requirements of this role.
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