Expert Client Service Specialist

6 days ago

Mumbai Maharashtra Ahmedabad Gujarat, India beBeeSupport Full time US$ 50,000 - US$ 1,00,000
Client Support Associate Role Overview

As a Client Support Associate, you will be responsible for delivering exceptional service to clients throughout their lifecycle. You will work closely with internal and external stakeholders to manage issues related to data and application logic.

Key Responsibilities:
  • Serve as an expert in managing client issues, applying technical knowledge and problem-solving skills to resolve complex problems.
  • Communicate effectively with stakeholders to promptly resolve questions and issues.
  • Escalate issues to relevant departments with sufficient information on time.
Requirements:
  • 1-2 years of experience in a SaaS environment.
  • Passion for client service and understanding of Global Financial Markets.
  • Excellent interpersonal and communication skills.
  • Strong analytical and troubleshooting skills.
Additional Requirements:
  • Master's Degree in Business or Finance (preferred).
  • Ability to work on initiative and as part of a team.
Our Approach:

We deliver unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective and operate with confidence.

Our Values:
  • Integrity: We focus on integrity in all we do.
  • Discovery: We bring a spirit of discovery to our work.
  • Partnership: We collaborate in close partnership with each other and our customers.

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