Associate, Client Services

**Company Description**
- At Third Bridge, we’re a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more.
- We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that’s regularly overlooked by conventional investment research, and which investors won’t find anywhere else on the planet.
- Put simply, we’re creating the world’s largest database of human insights — and we’re the architects of an incredible ecosystem that fuels better and faster investment decisions.
- Together, we're on a mission designing, building and delivering a different kind of future. It’s all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before.

This role is in our Client Service business, specifically within the **Public Equity vertical.**

As a Graduate Associate, you’ll be the person driving relationships by **enabling our clients to connect to the industry experts **that will help them. During your initial training period, you’ll hone your skills **targeting, sourcing and screening relevant industry specialists**, including C-Level executives at Fortune 500 companies. After this period, you’ll advance to directly managing your own book of business. You’ll spend much of your time on the phone, both with your clients, to unpack what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it’s about uncovering what our clients need, digging deep to help them solve their most pressing problems, and connecting them to key thought leaders from every corner of the market.

**Responsibilities**
- ** Understand Public Equity client needs and the most relevant experts that could help them.**
- ** Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner.**
- ** Engage with industry experts for our clients by reaching out over the phone and through professional correspondences, to understand whether they are the right fit**
- ** This would also involve regularly cold-calling potential experts who uniquely match the project requirements**
- ** A substantial portion of your daily activities would involve engaging in telephone conversations with specialists who possess distinctive relevance to your clients’ projects, frequently amidst stringent time constraints**
- ** Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework.**
- ** After 4-5 months you’ll be driving the long-term performance of your book of business, by understanding the clients’ research needs and monitoring how our content can best help them on a continual basis.**

**Development**

We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts’ membership into our network, and how to explore a multitude of industry sectors in order to provide excellent service to our clients.

You will also learn how to identify leading industry experts, as well as developing your communication skills to engage with these senior professionals and Key Opinion Leaders over the phone.

Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, and you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You’ll learn how to engage with Public Equity & Credit investor clients, drive business results and lead project delivery teams.

**The next step in your Third Bridge career could be**:
Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to further specialize in your career, pursuing either a;
- Client Development Track, where you will continue to hone your commercial & client engagement skills, and unlock greater bonus earning potential.

**In your first year, you will sharpen your skills in...**
- **_ Relationship Building: _**Increase your network and build relationships with Public Equity & Credits clients and industry experts by delivering an industry-leading customer experience while maintaining a high-level of professionalism throughout.
- **_ Account Growth: _**Develop understanding of the Public Equities & Credit clients’ workflow and their long-term investment strategies, enabling you to be proact