Executive Customer Support Specialist

4 days ago


Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 1,08,000 - ₹ 1,80,000
">Customer Support Associate">

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate. The ideal candidate will serve as the primary point of contact for users, providing exceptional support experiences and ensuring seamless assistance and quick resolutions to their queries.

  • Respond to customer inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues.
  • Guide users on platform navigation, features, and subscription queries.
  • Escalate technical issues to the relevant teams with clear documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base.
  • Track, prioritize, and close support tickets within defined service level agreements (SLAs).
  • Collect feedback and relay recurring issues or feature requests to the relevant teams.

Required Skills & Qualifications:

  • Bachelor's degree in any field (finance background is an asset).
  • 1–3 years of experience in customer support or client-facing roles.
  • Excellent communication skills (written & verbal).
  • Strong problem-solving ability and patience in handling queries.
  • Familiarity with Jira for ticket tracking and issue escalation would be beneficial.

What We Offer:

  • Opportunity to work in a fast-growing fintech organization.
  • Exposure to cutting-edge financial intelligence tools.
  • Collaborative and learning-focused environment.
  • Competitive compensation and growth opportunities.


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