
Customer Support Specialist
3 days ago
As a customer support professional, you will be the primary point of contact for users on our astrology app. You will assist users with queries, resolve complaints, and ensure every user receives an exceptional experience.
Key Responsibilities- Customer Interaction
- Respond promptly to user inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
- Troubleshooting and Resolution
- Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
- Troubleshoot and resolve user issues, escalating complex cases when necessary.
- Process Improvement
- Maintain records of user interactions and feedback for process improvement.
- Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
- Performance Metrics
- Strive to achieve user satisfaction targets and contribute to a positive brand image.
- Bachelor's degree in any discipline (preferred: Business Administration, Communication).
- 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
- Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities.
- Empathetic, patient, user-first mindset.
- Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
- Willingness to work in flexible shifts as per business needs.
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