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CRM Sales Executive

1 month ago

Mumbai, Maharashtra, India HireBloc Full time
Job Title: CRM Sales Executive

HireBloc is seeking a highly skilled CRM Sales Executive to join our team. As a key member of our sales team, you will be responsible for managing our customer relationship management (CRM) system and ensuring its efficient utilization to enhance sales operations.

Key Responsibilities:
  • Utilize CRM software to manage, monitor, and evaluate customer interactions and data.
  • Collaborate with sales and marketing teams to create and implement CRM campaigns.
  • Provide training and support to sales and marketing teams on CRM system usage.
  • Analyze customer data and behavior to identify trends and opportunities for sales improvement.
  • Develop and maintain sales reports and dashboards for performance tracking.
  • Ensure data accuracy and cleanliness within the CRM system.
  • Conduct regular audits of CRM data and processes to ensure compliance and efficiency.
  • Optimize CRM workflows and processes to improve user experience and sales productivity.
  • Assist in the creation and maintenance of CRM documentation and standard operating procedures.
  • Participate in CRM system upgrades and enhancements.
  • Generate insights and recommendations for sales strategies based on CRM data analysis.
  • Contribute to the development of customer segmentation, targeting, and profiling.
  • Collaborate with IT and other departments to integrate CRM with other business systems.
  • Stay updated with industry best practices and technologies related to CRM and sales operations.
  • Provide feedback and suggestions for CRM system enhancements and improvements.
Required Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
  • Proven experience in CRM administration or a similar role.
  • Demonstrated knowledge of CRM software and tools such as Salesforce, HubSpot, or Zoho CRM.
  • Strong understanding of sales processes and strategies.
  • Proficiency in data analysis and reporting.
  • Excellent communication and interpersonal skills.
  • Ability to translate business requirements into technical solutions within the CRM.
  • Problem-solving skills with a focus on continuous improvement.
  • Experience in training and supporting end-users in CRM systems.
  • Understanding of customer relationship management best practices.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Attention to detail and commitment to data integrity.
  • Knowledge of GDPR and other relevant data protection regulations.
  • Understanding of marketing automation and its integration with CRM systems.
  • Adaptability and willingness to learn new technologies and tools.