Senior Client Partnership Professional

4 days ago

Aurangabad, Maharashtra, India beBeeClient Full time ₹ 15,00,000 - ₹ 25,00,000

At Mercer, we are seeking a talented individual to join our Operations team. This role will be based in Gurugram and is a hybrid opportunity that requires working at least three days a week in the office.

Role: Executive/Senior Executive - Client Delivery

  • Location: Gurugram
  • Functional Area: Operations & Delivery
  • Education Qualification: Graduates in Engineering/ Business Administration or related field
  • Experience: 1-4 Years

We count on you to:

  • Act as a primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
  • Assist in the implementation and onboarding of new clients, ensuring a seamless transition and understanding of our products/services.
  • Collaborate with cross-functional teams, including Sales, Product Development, and Technology, to resolve client issues and optimize service delivery.
  • Monitor client accounts, track performance metrics, and provide regular reports to management and clients.
  • Conduct client training sessions and workshops to enhance their understanding and utilization of our offerings.
  • Maintain accurate records of client interactions and transactions using our CRM system.
  • Continuously seek opportunities to improve processes and enhance the client experience.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Proven experience in a client-facing role, preferably in customer support or client services.
  • Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise.
  • Strong interest in learning and crafting technology products and solutions.
  • Strong technical skills and capabilities to understand business applications, analytics, and platform technologies.
  • Willingness to work in rotational shifts and flexibility with timings as per business requirements.
  • Detail-oriented focus on delivering high-quality work.
  • Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to work independently and as part of a team in a fast-paced environment.
Why Work With Us?

We offer:

  • A professional development path that helps you grow and achieve your career goals.
  • Interesting and challenging work that makes a real impact.
  • Supportive leaders who help you navigate your career journey.

Join us and discover a workplace where you can be your best self.

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