Customer Experience Specialist

2 weeks ago

Vellore, Tamil Nadu, India beBeeConsultant Full time ₹ 32,40,400 - ₹ 40,90,500
Job Overview

Movate is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.

The company has emerged as a compelling alternative to traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively.

Job Responsibilities
  • Review new orders for accuracy and completeness
  • New order processing on a web-based system
  • Customer enquiry clarifications
  • Maintain service levels and high levels of accuracy
  • Placing orders with partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
  • Maintaining a high level of accuracy with respect to all activities.
  • Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in internal systems.
Requirements
  • Any Degree
Key Skills
  • Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
  • Skill in reviewing, proofing and verifying data
  • Able to learn new concepts quickly
  • Comfortable working with limited supervision in a fast-paced environment
  • A creative problem-solver
  • Knowledge of basic computer operations
  • Strong organizational skills
  • Highly motivated in the performance of sometimes repetitive duties with very low room for error.
Bonus Points
  • Prior experience with Microsoft Office a plus
  • Prior experience with Salesforce a plus

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