Senior Customer Experience Leader

21 hours ago

Vellore, Tamil Nadu, India beBeeCustomerService Full time ₹ 13,53,900 - ₹ 14,25,400
Job Title: Sr. Specialist – Customer Service Operations

We are seeking a highly skilled and experienced Sr. Specialist to lead our customer service operations in emerging markets.

This role involves ensuring a premium customer experience across all channels, managing BPO/vendor operations, monitoring key performance indicators (KPIs), and driving continuous improvement initiatives.

The ideal candidate will have a strong background in contact center management, excellent problem-solving skills, and the ability to adapt quickly in a dynamic environment.

  • Key Responsibilities:
  • Ensure a premium CS experience across all channels in Emerging Markets
  • Manage BPO/vendor operations: drive targets, align processes, and act as first escalation point
  • Monitor KPIs: NPS, AHT, case backlogs, service levels, and quality standards
  • Lead business reviews with vendors (monthly/quarterly/annual)
  • Optimize processes and implement rollouts/new functionalities across regions

Requirements:

  • Bachelor's degree in Business, Communication, or related field
  • 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom
  • Expert knowledge in Consumer Service operations
  • Strong project management & reporting experience
Benefits
  • Ability to analyze performance metrics and drive improvements
  • Strong grasp of process optimization & continuous improvement
  • Hands-on experience with CRM platforms (Salesforce preferred)

Additional Information:

  • Familiarity with reporting tools like Profit, Leonardo, Gendex
  • High proficiency in Excel & reporting dashboards

  • Senior Customer Experience Manager

    1 week ago

    Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Senior Customer Experience ManagerAbout This RoleThis leadership position is responsible for guiding a team of customer support representatives to deliver exceptional service. The ideal candidate will possess strong communication and interpersonal skills, with the ability to make decisions under pressure and drive results.Key ResponsibilitiesTeam...

  • Senior IT Governance Leader

    2 days ago

    Vellore, Tamil Nadu, India beBeeITGovernance Full time US$ 1,80,000 - US$ 2,50,000

    Job Title: Senior IT Governance LeaderThis senior role is responsible for driving strategic portfolio execution and ensuring cohesive oversight of financial, vendor, project, and performance management within IT.

  • Senior Digital Transformation Leader

    2 days ago

    Vellore, Tamil Nadu, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Senior Digital Transformation LeaderThis is a highly strategic leadership role where you will lead the delivery of digital transformation projects, driving innovation and aligning technology strategies with business goals.The ideal candidate has 18+ years of experience in managing large-scale transformation programs and projects, with at least 5...

  • AI-Powered HR Strategist

    1 day ago

    Vellore, Tamil Nadu, India beBeeHR Leader Full time ₹ 2,50,00,000 - ₹ 3,00,00,000

    Job OverviewRategain is a global provider of AI-powered SaaS solutions for travel and hospitality, serving 3,200+ customers and 700+ partners in 100+ countries. We help revenue management, distribution, and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises, and ferries drive...

  • Global Customer Experience Specialist

    7 days ago

    Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Service Role OverviewAbout the position:We are a world leader in thread manufacturing and structural components for apparel and footwear, offering value-added products.Our operations span 50 countries with over 17,000 employees serving customers worldwide. We innovate solutions to cater to current and future trends, setting new standards.As a key...

  • Senior Technology Leader

    17 hours ago

    Vellore, Tamil Nadu, India beBeeTechnology Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Senior Technology LeaderIn this pivotal role, you will be responsible for shaping the organization's technology vision and strategy. Your technical expertise will drive innovation across all product lines.

  • Chief Customer Experience Officer

    1 day ago

    Vellore, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

    Executive Leadership PositionWe are seeking a skilled Senior Executive to join our team in a critical role that requires strong leadership and problem-solving skills.Maintaining accurate customer records is an essential aspect of this position, ensuring seamless communication and efficient issue resolution.As a Senior Executive, you will handle customer...

  • Senior Software Engineering Leader

    6 days ago

    Vellore, Tamil Nadu, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Senior Software Engineering PositionJob Overview:We are seeking a seasoned software leader to spearhead the development of our cutting-edge applications. As a senior software engineer, you will be responsible for guiding a team of talented developers in delivering high-quality software solutions that meet and exceed customer expectations.Key...

  • Exceptional Customer Experience Specialist

    3 days ago

    Vellore, Tamil Nadu, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service RepresentativeWe are seeking a skilled and professional individual to support our business in the role of Customer Service Representative. This is a remote position requiring exceptional communication skills to ensure outstanding customer experiences and efficient management of inquiries.This is an excellent opportunity for a proactive...

  • Senior Customer Experience Manager

    2 days ago

    Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 36,00,000 - ₹ 48,00,000

    About the JobOur customers are at the heart of everything we do. To keep them for life, delivering exceptional customer success is paramount.With a proven track record of 200+ 5-star reviews and net negative churn, our customer success function has been founder-led.We've scaled 10X in the past year and aim to do it again next year by focusing on existing...