
Multilingual Customer Experience Specialist
2 days ago
Movate is a customer experience and technology consulting services provider with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models.
The position requires reviewing new orders for accuracy and completeness, processing new orders on a web-based system, clarifying customer enquiries, maintaining high service levels and accuracy, placing orders with partners, monitoring order status, and meeting customer requirements in a timely manner.
This role involves working in a fast-paced environment with limited supervision, requiring strong organizational skills, attention to detail, and the ability to learn new concepts quickly.
- Reviewing new orders for accuracy and completeness.
- Processing new orders on a web-based system.
- Clarifying customer enquiries.
- Maintaining high service levels and accuracy.
- Placing orders with partners on a web-based order processing system; monitoring the status of these orders, taking appropriate action depending on the status.
Responsibilities: The successful candidate will be responsible for ensuring that all orders are processed accurately and efficiently. They will also be required to maintain high service levels, respond to customer enquiries in a timely and professional manner, and work collaboratively with internal teams to meet customer requirements.
Requirements: To be successful in this role, you will need to have excellent communication and organisational skills, as well as the ability to work in a fast-paced environment. You will also need to be able to learn new concepts quickly and adapt to changing circumstances.
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