Regional Demand Operations Lead

2 weeks ago

Meerut, Uttar Pradesh, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking a Regional Operations Manager to lead our regional demand operations. This role will be responsible for ensuring alignment of regional IT services with global corporate standards.

  • Act as the liaison between local business SPOCs/vendors and central IT.
  • Ensure local IT services (internet, telecom, printers, etc.) are standardized under corporate control.
  • Oversee procurement processes, ensuring PRs/POs are created and processed accurately.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as the escalation point for SPOCs facing complex IT/service challenges.
  • Support contract management and monitor vendor performance.

Required Skills and Qualifications

  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.

Preferred

  • Exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows.
  • ITIL certification.
  • Experience in multinational or regional IT operations.

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