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4 days ago
At HCLTech, we are seeking a skilled Technical Support Specialist to join our dynamic team. This role will be responsible for providing top-notch support and troubleshooting for Relational Database Services (RDS).
The ideal candidate will have strong experience with Amazon RDS, database administration, performance tuning, and backups. They will also have good knowledge of cloud infrastructure, particularly AWS services, including EC2, S3, and networking.
Key Responsibilities:
- Provide L1 and L2 support for Amazon RDS, ensuring system performance, availability, and reliability.
- Troubleshoot and resolve database incidents, perform root cause analysis, and assist with database recovery.
- Monitor database performance and recommend performance tuning, backup, and restoration procedures.
- Assist in the deployment and configuration of RDS instances and databases.
- Work with cross-functional teams to implement automation, enhancements, and security features.
- Evaluate and improve incident management processes to ensure timely resolution of tickets raised in service management systems.
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