Customer Service Technical Support

3 weeks ago


Noida, Uttar Pradesh, India Believers Destination Full time

Job Details

Location: Noida, Uttar Pradesh, India

Employment Type: Full-Time, Work from Office

Experience Level: 2+ years

Timings: 09 AM - 07 PM (non - negotiable)

Working Days: 6 Days, Rotational One off

Please Note: Candidates living with their families In Noida will be preferred.

Role Overview

We are seeking a dedicated Technical Customer Support Specialist/Engineer to join our team. This on-site opportunity involves being our customer's primary point of contact, offering technical assistance, and ensuring a seamless user experience with our digital products and services. Your expertise in troubleshooting, effective communication, and commitment to customer satisfaction will be pivotal to our success.

Key Responsibilities


• Gather queries from various social media channels


• Identify and resolve technical problems, including software glitches, connectivity issues, and user interface challenges, by guiding customers through step-by-step solutions.


• Maintain a deep understanding of our products and services to effectively assist customers and provide accurate information.


• Accurately document customer interactions, technical issues, and resolutions in our support database for future reference and analysis.


• Collaborate with the product development team by conveying customer feedback and recurring issues to drive continuous improvement.


• Assist in developing user guides and training materials to help customers maximize the value of our products.


• Monitor system performance and escalate complex technical issues to higher-level support or development teams as necessary.

Requirements:


• Bachelor's degree in computer science, Information Technology, or a related field is preferred but not mandatory.


• Proven experience in technical support, customer service, or a similar role, preferably within the educational technology sector.


• Strong understanding of computer systems, mobile devices, and other tech products; familiarity with remote desktop applications and help desk software.


• Excellent verbal and written communication skills in English; ability to explain complex technical concepts to non-technical users.


• Strong analytical skills with a proactive approach to identifying and resolving issues.


• Demonstrated commitment to providing exceptional customer service with patience and empathy.


• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.


• Willingness to work flexible hours, including evenings and weekends, as needed.



  • Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Job DescriptionTata Consultancy Services is seeking a highly motivated and customer-focused Technical Support Engineer to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.About the Role:This position requires serving as the primary point of contact for...


  • Noida, Uttar Pradesh, India STORY Experiences Pvt. Ltd. Full time

    Job Title: Customer Support Manager We are seeking a dedicated and customer-focused Customer Support Manager to serve as the primary point of contact for customers. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. Resolve customer complaints, issues, or concerns...


  • Noida, Uttar Pradesh, India STORY Experiences Pvt. Ltd. Full time

    Job Title: Customer Support ManagerLocation: NoidaDepartment: Customer Service / SupportReports To: Program ManagerJob Summary:We are seeking a dedicated and customer-focused Customer Support Manager to join our team. The ideal candidate will serve as the primary point of contact for customers, addressing queries, resolving issues, and ensuring a seamless...


  • Noida, Uttar Pradesh, India HCLTech Full time

    About the RoleWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our IT Service Delivery team at HCLTech. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional service.

  • Trangile Services

    2 weeks ago


    Noida, Uttar Pradesh, India Trangile Service Pvt. Ltd. Full time

    Company Description : Trangile, a global tech firm, specializes in omnichannel solutions for retail, supply chain, and logistics with bases in Hong Kong, Singapore, India, UK, and MEA. The company offers services like managed services, consulting, infrastructure management, and app support globally. Trangile is an ISO 9001:2015 certified company embracing...


  • Noida, Uttar Pradesh, India Tech Mahindra Limited Full time

    Job OverviewTech Mahindra Limited is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to clients across the globe.


  • Noida, Uttar Pradesh, India HCLTech Full time

    We are seeking a highly skilled and proactive Technical Support Specialist to join our team at HCLTech. As a key member of our Service Desk, you will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly.Key...


  • Noida, Uttar Pradesh, India MyOperator Full time

    About MyOperator: A Cloud Communications ProviderMyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone.We are dedicated to...


  • Noida, Uttar Pradesh, India MyOperator Full time

    About MyOperator:MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through...


  • Noida, Uttar Pradesh, India Tech Mahindra Limited Full time

    Job OverviewAt Tech Mahindra Limited, we are seeking a skilled Technical Support Specialist to join our team. This role will be responsible for providing top-notch technical support and troubleshooting services to our clients.Key ResponsibilitiesTo provide exceptional customer service through phone, email, or chat, resolving technical issues efficiently and...


  • Noida, Uttar Pradesh, India Essvee Consultant Full time

    Job Description : Key Responsibilities :- Diagnose and troubleshoot customer issues related to product functionality, usage, and integration.- Provide clear and concise solutions and workarounds to customer problems.- Interact with customers professionally and empathetically, building strong customer relationships.- Effectively communicate technical...


  • Noida, Uttar Pradesh, India Adobe Full time

    About the RoleAs a Technical Product Consultant at Adobe, you will be responsible for delivering exceptional technical support to our customers. This includes troubleshooting complex technical issues, providing expert guidance on product usage, and collaborating with cross-functional teams to resolve incidents.You will have the opportunity to work with...


  • Noida, Uttar Pradesh, India HCLTech Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at HCLTech. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly.Key ResponsibilitiesTechnical Support:Provide...


  • Noida, Uttar Pradesh, India HCLTech Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at HCLTech. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly.Key Responsibilities:Technical Support:Provide...


  • Noida, Uttar Pradesh, India OneXtel Full time

    **Job Title:** Technical Support Engineer **Job Summary:** We are seeking a skilled technical support professional to join our team. The ideal candidate will possess technical troubleshooting abilities, excellent communication skills, and the capacity to work on complex issues related to API and UI. The successful candidate will be responsible for providing...


  • Noida, Uttar Pradesh, India IDEMIA Full time

    Company OverviewIDEMIA is a leading provider of cutting-edge identity technologies, dedicated to unlocking the world and making it safer through our innovative solutions.About the RoleWe are seeking a highly skilled Senior Engineer- Technical Support to join our team. In this role, you will be responsible for providing technical support and troubleshooting...


  • Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Limited Full time

    **Job Description:**We are looking for a skilled Technical Service Representative to support our customers. In this role, you will be responsible for identifying, prioritizing, and resolving reported problems through phone, email, and chat.The successful candidate will participate in a supportive role by acting as a liaison between customers and departments...


  • Noida, Uttar Pradesh, India HCLTech Full time

    We are seeking a proactive and customer-focused technical support professional to join HCLTech. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly.The ideal candidate will have a strong...


  • Noida, Uttar Pradesh, India HCLTech Full time

    HCLTech is seeking an experienced technical support specialist to provide first-line technical support to end-users. This role involves troubleshooting and resolving hardware and software issues, ensuring that IT systems and services run smoothly.Responsibilities and Tasks:Technical Support Services:Respond to technical issues from end-users, providing...


  • Noida, Uttar Pradesh, India Oracle Full time

    Job DescriptionOracle provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. Oracle is hiring expert technical support staff for its Private Cloud Applianceengineered system, a cost-effective solution for rapid, hybrid cloud deployment and is the foundation of Oracle Cloud@Customer deployments...