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Senior Technical Support Engineer

1 month ago

Noida, Uttar Pradesh, India Oracle Full time
Job Description

Oracle provides a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. Oracle is hiring expert technical support staff for its Private Cloud Applianceengineered system, a cost-effective solution for rapid, hybrid cloud deployment and is the foundation of Oracle Cloud@Customer deployments which is based upon Oracle Linux and Oracle VM technologies. By joining this proven team of Cloud professionals, you will assist customers worldwide in resolving issues requiring your wide-ranging skill set. It is essential for the analyst in this position to be capable of providing sufficient support to customers in a timely manner.

As a member of the Support organisation, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Support and maintain high level of customer satisfaction while meeting guidelines. Able to work with general guidance from senior engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 6+ Years prior working experience with Oracle products (or at least eight years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 60% aggregate.

Career Level - IC3