Technical Support Specialist

5 days ago


Noida, Uttar Pradesh, India NTT DATA North America Full time
Job Overview

We are seeking a highly skilled and experienced Technical Support Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a member of our global organization, you will be responsible for providing exceptional IT service desk support, guidance, and training to end-users.

Key Responsibilities

* Provide timely and effective technical support to end-users on various IT devices, applications, or processes.
* Record, update, and escalate support issues to the next level promptly.
* Collaborate with internal IT teams on system testing, integration, and maintenance.
* Identify new IT business tools to support our business users and internal IT team.
* Suggest, evaluate, and implement process and technology improvements.

Requirements

* Excellent English written and verbal communication skills.
* Exceptional customer service skills.
* Great teamwork and collaboration skills.
* Strong troubleshooting skills, bug-finding, and resolution.
* Ability to work independently within a diverse global team.
* IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.

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