Technical Support Specialist
6 days ago
HCLTech is seeking a skilled Technical Support Specialist to provide first-line technical support to end-users, troubleshoot and resolve hardware and software issues, and ensure that IT systems and services run smoothly.
Key Responsibilities
- Provide first-level support for IT issues including hardware, software, network, and operating system problems.
- Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices.
- Assist with password resets, account lockouts, and other user access issues.
Required Skills and Qualifications
- Education: High school diploma, Associate's degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent).
- Experience: Proven experience (1-2 years) in a technical support or service desk role.
- Technical Skills:
- Familiarity with common operating systems (Windows, macOS, Linux).
- Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.).
- Experience with Active Directory, email clients, and remote desktop tools.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
- Basic understanding of hardware troubleshooting (PCs, laptops, printers).
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