Technical Support Specialist

6 days ago


Noida, Uttar Pradesh, India NTT DATA North America Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team in Noida, Uttar Pradesh, India. As a Helpdesk Senior Representative - Fresher, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to Windows, Mac, MDM, Autopilot Devices, SCCM, Amazon Workspaces, Citrix, Active Directory, Outlook, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization
  • Ensure that all online system problems are resolved in an accurate and timely manner
Requirements
  • Graduate with relevant experience/knowledge in a technical support role
  • Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications
  • Excellent communication and customer handling skills
About NTT DATA North America

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.



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