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Chief Talent Acquisition Specialist
2 weeks ago
The ideal candidate will lead business operations for the assigned vertical/process, supporting business functions and driving employee engagement and retention initiatives.
Key responsibilities include:
- Addressing and resolving employee queries and concerns efficiently, tracking and reporting resolution Turnaround Time (TAT).
- Ensuring policy compliance, labor laws, and company discipline are upheld.
- Maintaining a low attrition rate at or below 5%.
- Leading engagement activities, facilitating action planning, recording meeting outcomes, and ensuring timely follow-ups.
- Coordinating timely Key Result Area (KRA) sign-offs for new joiners and during internal movements, monitoring half-yearly and annual appraisals.
- Tracking training plan adherence for the assigned vertical/process.
- Conducting exit interviews, analyzing survey data, and presenting actionable insights and trends.
- Implementing effective strategies to enhance employee retention and workplace satisfaction.
- Supporting employer branding and staying informed on industry HR best practices.
Required qualifications include:
- A graduate degree in any field, preferably with a background in psychology, industrial relations, or human resource management.
- Proven experience in HR generalist or specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.
Desirable skills and competencies include:
- Proficiency in MS Office tools, particularly Excel, PowerPoint, and Word.
- Strong analytical and problem-solving skills.
- Basic understanding of labor laws and HR practices.
- Ability to multitask and manage deadlines effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal and conflict-resolution abilities.