Senior Support Specialist
2 weeks ago
Job Overview:
We are seeking an experienced Technical Operations Engineer to provide Level 2 support to our production systems. The ideal candidate will have a strong background in managing complex IT infrastructures, applications, and databases.
Key Responsibilities:
- Manage production incidents end-to-end within defined service level agreements (SLAs), focusing on resolution rather than blame.
- Collaborate with various stakeholders, including Release Managers, Program Leads, Service Managers, Development and Test Leads, to ensure seamless operations.
- Review operational readiness requirements, such as monitoring and alerting, log rotation, and resilience of components, and report gaps to improve overall system reliability.
- Provide pre-implementation support, including release notes review and implementation dry runs, to minimize disruptions.
- Protect production components by running regular health checks, monitoring latency and memory utilization, and implementing corrective actions as needed.
Requirements:
- At least 7 years of experience in L2 support engineering or a related field.
- Expertise in Linux, SQL, ITIL, Monitoring, Trouble Shooting, Jenkins, and Application Support.
- Familiarity with tools like Splunk, DynaTrace, and Remedy.
Estimated Salary: $140,000 - $200,000 per year
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