Senior Java Application Support Specialist

1 week ago


Pune, Maharashtra, India Victrix Systems & Labs Full time

About Victrix Systems & Labs

Victrix Systems & Labs is a leading provider of innovative technology solutions. Our team is dedicated to delivering exceptional support experiences for our customers.

Job Summary:

We are seeking a highly skilled and motivated Senior Java Application Support Specialist to join our team. The ideal candidate will have 4+ years of experience in Java-based application support, with a strong understanding of application troubleshooting, issue resolution, and client communication.

Responsibilities:

  • Provide L1 (Level 1) and L2 (Level 2) support for Java-based applications and systems.
  • Diagnose and resolve issues related to Java applications, databases, and infrastructure.
  • Perform root cause analysis for production issues and provide quick resolution.
  • Work closely with developers, business analysts, and product owners to understand and address customer requirements and technical challenges.
  • Handle incident management, problem resolution, and escalation procedures for critical production issues.
  • Monitor and troubleshoot Java-based applications in production environments.
  • Analyze logs, server performance metrics, and other diagnostic information to identify and resolve issues.
  • Implement patches and upgrades to Java applications and support the deployment of new releases.
  • Participate in regular system checks and proactive issue detection.
  • Collaborate with the development team to suggest performance improvements and system optimizations.
  • Provide support in maintaining and troubleshooting application servers (e.g., Tomcat, WebLogic, WebSphere, etc.).
  • Document detailed resolutions, workarounds, and known issues in the knowledge base.
  • On-call support for critical production issues (if required).

Requirements:

  • Experience: 4+ years of experience in Java development and support, with proven expertise in L1/L2 production support.
  • Technical Skills:
    • Strong experience in Java (Core Java, J2EE).
    • Experience with web frameworks like Spring, Hibernate.
    • Familiarity with application servers (e.g., Tomcat, WebLogic, WebSphere).
    • Knowledge of RESTful APIs and SOAP web services.
    • Proficiency in SQL and experience working with databases (e.g., MySQL, Oracle, SQL Server).
    • Hands-on experience in debugging and troubleshooting Java-based applications.
    • Familiarity with CI/CD pipelines and tools (e.g., Jenkins, Git).
    • Exposure to cloud platforms like AWS, Azure, or GCP (optional but preferred).
    • Experience with logging frameworks (e.g., Log4J, SLF4J).
  • Problem Solving: Strong analytical and troubleshooting skills to quickly identify root causes of production issues.
  • Communication: Excellent verbal and written communication skills for client interaction and technical documentation.
  • Collaboration: Ability to work effectively with cross-functional teams and stakeholders.

Estimated Salary: $120,000 - $150,000 per year



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