Technical Support Specialist

19 hours ago

Chennai, Tamil Nadu, India beBeeHelpDesk Full time ₹ 60,00,000 - ₹ 1,20,00,000

Global Help Desk Operations is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

About us:
We are a leading provider of global help desk support services. Our team is dedicated to delivering exceptional customer service and support to our clients worldwide.

Mission and Values:
Our mission is to provide high-quality help desk support services that exceed our clients' expectations. We are committed to a culture of excellence, integrity, and teamwork. Our values are built on three key pillars: Mutual Respect, Discipline, and Transparency.

Job Description:

As a Global Help Desk Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat. You will troubleshoot and resolve technical issues, document solutions, and maintain accurate records of client interactions.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Exceptional communication skills with a clear, professional English language proficiency
  • Demonstrated experience in help desk support, including ticket tracking and issue resolution
  • Solid background in technical support and troubleshooting
  • Strong problem-solving skills and ability to work under pressure
  • Proficiency in documenting and managing support tickets effectively
  • Ability to assist end users with a wide range of technical issues

Benefits:

We offer a competitive salary and benefits package, including opportunities for career growth and development. Our team is passionate about delivering excellent results and working together to achieve our goals.

What We Offer:

We are committed to providing a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning. Join our team and discover the opportunities and challenges of working in a global help desk support role.

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