Hotel Reservation Specialist

3 days ago


Madurai, Tamil Nadu, India beBeeReservation Full time ₹ 40,00,000 - ₹ 80,00,000
Reservations Executive

We are seeking a dynamic and experienced individual to fill the role of Reservations Executive. The successful candidate will have a strong background in hotel reservations and front office operations.

The ideal candidate will be responsible for handling inbound and outbound client calls, inquiries, and messages on IVR and OTA platforms. They will also be expected to convert inquiries into bookings, meet and exceed revenue targets, and maintain central reservation systems.

  • Manage client relationships and build trust through excellent communication skills and customer service
  • Process and manage online and offline sales, maintaining accurate records and reports
  • Coordinate site visits and schedule client appointments
  • Develop and implement effective marketing and promotion strategies for OTA's
  • Identify new revenue generation opportunities and contribute to business growth

Key Requirements:

  • Minimum 2-3 years of experience in front office or reservations department (hotels)
  • Excellent communication skills with English (written and spoken) proficiency
  • Good knowledge of Microsoft Office and Excel is mandatory

Benefits:

• Competitive salary package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance



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