Guest Services Coordinator

3 days ago


Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 24,00,000 - ₹ 48,00,000
Job Opportunity:

We are seeking an experienced professional to fill a critical role in our hotel's operations. The ideal candidate will possess exceptional communication skills, be proficient in using reservation systems and software, and have the ability to work effectively in a dynamic environment.

Key Responsibilities:
  • Manage client reservations with precision and efficiency.
  • Provide top-notch customer service, addressing queries and concerns with professionalism and empathy.
  • Communicate effectively with clients regarding their travel needs and preferences.
  • Assist in resolving any issues related to bookings, maintaining high levels of customer satisfaction.
  • Maintain accurate records of all transactions, ensuring compliance with established protocols.
Required Skills and Qualifications:
  • A minimum of a high school diploma or equivalent is required.
  • Previous experience in customer service or the travel industry is highly desirable.
Essential Skills:
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Proficiency in using reservation systems and software, with attention to detail.
  • Ability to thrive in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.


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