Strategic Business Development Director

18 hours ago

Malappuram, Kerala, India beBeeLeadership Full time ₹ 3,00,00,000 - ₹ 5,00,00,000
Senior Leadership Role

About the Opportunity:

We are seeking an experienced senior leader to join our team as a Managing Partner. As a key member of our leadership team, you will play a critical role in shaping the overall direction and strategy of the organization.

The ideal candidate will have a strong track record of success in leadership positions, with expertise in business development, operations management, and financial stewardship. You will be responsible for defining and driving the overall business strategy, expanding client relationships, ensuring high efficiency and service quality across all accounts, and overseeing profit and loss and budgeting.

In addition to your technical skills and experience, you will possess excellent interpersonal, negotiation, and leadership skills, with the ability to build strong relationships with clients and internal stakeholders.

This is a unique opportunity to join a growing organization and contribute to its success as a partner-owner.

Key Responsibilities:

  • Define and drive the overall business strategy to grow the organization's BPO and AI-driven service portfolio.
  • Expand client relationships across industries, develop partnerships, and introduce new revenue streams.
  • Ensure high efficiency, service quality, compliance, and delivery excellence across all accounts.
  • Oversee profit and loss, budgeting, investments, and ensure sustainable profitability.

Required Skills and Qualifications:

  • 10+ years of leadership experience in BPO, contact center, customer experience, or related industries.
  • Strong record in scaling operations, client acquisition, and managing service delivery.
  • Expertise in P&L management, business expansion, and capital allocation.
  • Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
  • Excellent interpersonal, negotiation, and leadership skills.

Benefits:

  • An opportunity to join as a partner-owner in a growing organization.
  • Direct influence over strategic decisions, operations, and financial outcomes.
  • Share in the organization's profits and long-term value creation.
  • Capital investment ensures true alignment of ownership and rewards.
  • Work with a team passionate about combining technology and customer experience at scale.

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