Booking Coordinator

5 days ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 55,00,000 - ₹ 85,00,000
Job Description:

As a Reservations Executive, you will be responsible for assisting customers with ZHotel bookings, managing reservations, and providing information on availability and pricing. This role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

The ideal candidate will be proactive and customer-oriented, handling calls, messages, and inquiries from potential guests or partners. You will manage and update reservation records, ensuring accuracy and timeliness, while coordinating with internal teams for booking confirmations.

Key responsibilities include:

  • Assisting customers with ZHotel bookings by sharing property details, availability, and pricing
  • Handling calls, messages, and inquiries from potential guests or partners
  • Managing and updating reservation records, ensuring accuracy and timeliness
  • Coordinating with internal teams (Sales, Operations, Property Managers) for booking confirmations
  • Providing follow-up and support on customer queries and resolving concerns proactively
  • Maintaining daily records of reservations, changes, cancellations, and feedback
  • Upselling relevant options based on availability and customer needs
  • Supporting reservation reporting and contributing to enhancing booking efficiency
Required Skills & Qualifications:

To be successful in this role, you should have a Bachelor's degree in Hospitality, Business Administration, or a related field, along with proven experience in reservations, sales, or customer service, preferably in the hospitality industry.

Additional requirements include:

  • Excellent negotiation and communication skills
  • Strong customer service orientation with a focus on delivering exceptional experiences
  • Ability to analyze market trends and adapt pricing strategies accordingly
  • Proficient in using reservation management software and tools
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to work effectively in a team environment and under pressure
Benefits:

At Zolo, we offer an employee-friendly culture that values learning and growth. Our talented team members create a dynamic environment where you can thrive. If you're a top talent looking for an exciting and fruitful experience, we invite you to join our team.

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