Process Excellence Professional

Operational Excellence Manager Role

We are seeking a highly skilled and experienced Operational Excellence Manager to lead initiatives that drive process harmonization, optimize target operating models, and enhance regional operational efficiencies.

This role will be instrumental in driving continuous improvement through effective technology deployment, establishing a high-performance agency network, and leading regional improvement projects.

• Process Harmonization & Target Operating Models:

The successful candidate will implement harmonized processes across the region, creating a standardized approach to operations. They will collaborate with Regional Business owner teams to review target operating models that enhance efficiency and operational effectiveness. The candidate will continuously assess and refine these models to ensure alignment with regional requirements.

• Technology Deployment:

They will help Agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. The Operational Excellence Manager will act as a liaison between Regional agencies and promote best practice sharing.

• High-Performance Agency Network Management:

They will develop and implement a high-performance mindset within the regional agencies. The manager will monitor and coach QPMs to improve agency performance across the region. They will drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.

• Regional Improvement Projects:

The Operational Excellence Manager will identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. They will conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions. The manager will engage stakeholders across the region to drive a culture of continuous improvement and ensure alignment on project goals.

• Project Deployments:

They will deploy Target Operating models in the regions challenge to minimize exceptions and manage Country Manager expectation. The Operational Excellence Manager will deploy new tools and new process within the Region. They will monitor implementation and project adoption before handover to Business units.

• Global Project Management:

The manager will participate in HO global projects, working closely with HO BEX team and external teams to manage the effective implementation of projects. They will act as a focal point for the region to provide regional specificities and process needs. The Operational Excellence Manager will collaborate and Help Agencies during GBS transition projects.

• New Cluster/Agency Implementation:

They will lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. The manager will provide guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities. They will ensure smooth integration and adherence to the target operating model.

Required Skills and Qualifications:

To be successful, this role requires conceptual and strategic thinking with advanced problem-solving and decision-making skills. An inspiring management style which incorporates our vision and values, that is naturally collaborative, bold and teamwork driven.

Key Competencies:

• Bachelor's degree in Maritime Business, Logistics or Supply chain, or business management.
• At least 3 years of managerial experience in project management and/or business process improvement.
• Certification in LEAN Six Sigma, Project Management would be advantageous
• Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
• Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
• Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
• Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows (Lean and Six Sigma knowledge)
• Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.