Strategic Customer Liaison

2 weeks ago

Mohali, Punjab, India beBeeAccount Full time ₹ 15,00,000 - ₹ 25,00,000
Key Account Manager Job Description

At Tayal & Co., we have been serving the mobility sector for over 25 years with safety-critical products and passenger comfort solutions.

About the Role

This role involves close coordination with customers, internal teams, and leadership to ensure smooth operations—whether in sales, after-sales, or service—based on business priorities.

Key Responsibilities
  1. Sales and Service Objectives: Develop and implement strategies to achieve sales and service objectives in line with company goals.
  2. Customer Relationships: Identify, engage, and manage relationships with key customers and stakeholders.
  3. After-Sales Services: Handle after-sales services including installation, site visits, commissioning, and technical support.
  4. Customer Issues: Ensure timely response and resolution of customer issues and complaints.
  5. Warranty Claims: Manage and track warranty claims, service requests, and open complaints until closure.
  6. Team Support: Coordinate with technical, production, and quality teams to ensure efficient resolutions.
  7. Customer Insights: Stay in regular contact with clients to understand requirements and anticipate service needs.
  8. Regional Support: Guide and support regional sales/service teams to maintain consistent standards.
  9. Record Keeping: Maintain and update records of complaints, service visits, open orders, and resolutions.
  10. Reporting: Prepare and share periodic reports on sales performance, service status, and customer feedback.
  11. Market Intelligence: Collect and communicate market insights and field feedback to improve product offerings and business strategies.
Requirements
  • Sales Processes: Strong understanding of sales processes, after-sales service, and customer relationship management.
  • Negotiation Skills: Excellent negotiation, communication, and interpersonal skills.
  • CRM Tools: Proficiency in CRM tools, reporting systems, and MS Office applications.
  • Performance Analysis: Ability to analyze performance metrics and implement process improvements.
  • Leadership Skills: Strong leadership and team management skills.
  • High-Pressure Situations: Ability to handle high-pressure situations while maintaining a customer-first approach.
Qualifications
  • Education: Bachelor's degree in Engineering, Business Administration, or related field.
  • Experience: 5–10 years of experience in sales, after-sales, or customer support roles within manufacturing, railways, automotive, or industrial sectors.

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