Care Coordinator

2 days ago


Gurgaon, Haryana, India beBeePatientExperience Full time ₹ 15,00,000 - ₹ 20,00,000

The role of a Patient Experience Manager is pivotal in ensuring seamless interactions between patients and healthcare providers within an Oncology Day Care Clinic setting.

Key Responsibilities
  • Patient Flow Management: Minimizing wait times and optimizing scheduling to enhance the patient experience.
  • Clinical Coordination: Coordinating patient onboarding, consultation flow, and discharge procedures to ensure a smooth journey.
  • Clear Communication: Providing clear instructions regarding post-discharge care, medication, and follow-up appointments to patients.
  • Documentation Verification: Verifying that patients receive necessary medical records, prescriptions, and billing details.
  • Performance Monitoring: Tracking waiting times, patient satisfaction scores, and service efficiency to identify areas for improvement.

Ideal Candidate Profile: The ideal candidate will possess a Bachelor's or Master's degree in Hospital Administration, Healthcare Management, or a related field, along with 5+ years of experience in hospitality, patient experience, or healthcare administration roles. Prior experience in Oncology or premium healthcare services is highly desirable.


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