ANNY - Customer Care Executive (1-3 yrs)

4 weeks ago

GurgaonGurugram, India ANNY Full time

About ANNY:

ANNY is a modern, fashion-forward brand redefining luxury in India. We're disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable- filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, we're the go-to destination for women who dress to express themselves.

Role:

We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint. This role requires strong communication skills, empathy, and a problem-solving mindset to handle queries, resolve complaints, and ensure a smooth post-purchase journey for our customers.

What You'll do:

- Respond promptly to customer queries via email, WhatsApp, calls, and social media DMs.

- Manage order tracking, returns, exchanges, and refund processes in line with company policies.

- Provide accurate product and order information to assist customers in making purchase decisions.

- Record and escalate unresolved issues to the concerned departments for timely resolution.

- Coordinate with logistics partners to ensure on-time deliveries and returns.

- Share customer insights and feedback with the team to improve processes and product experience.

Who You Are:

- Female candidate with 1-3 years' experience in customer service, preferably in e-commerce or fashion retail.

- Excellent verbal and written communication skills in English & Hindi.

- Strong problem-solving ability with a customer-first approach.

- Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.

- Patient, empathetic, and able to handle challenging situations calmly.

- Ability to thrive in a fast-paced, creative environment.

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