
Customer Care Executive
4 days ago
**Requirements**:
- 1+ Yrs Exp in Inbound Customer Care ( International BPO - Voice Process )
- Excellent in English Communication Skills
- Excellent customer service skills, including maintaining focus on customer queries
- Must be 12th pass
**Roles & Responsibilities**:
- Maintain a good relationship between customers and the company.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Keep a record of customers and follow up with them on a timely basis for a better customer experience.
- Handle and manage surveys in regard to resolving customer service problems.
- Customer focused approach.
- Ability to multitask, set priorities and a self-starter.
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