Customer Care Executive

2 days ago


Manesar, India FCI-CCM Full time

Job Title: Customer Care Executive

**Work Location**:Manesar

**Desired Experience**:2- 5 years
No. of days working: 6
**Weekly Off**:Sunday (Fixed off)

**Work from Home/Office**:Work from Office

**Shift**:Rotational Shift
**Broad Function**:We are looking for a seasoned **Customer Care Executive **with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons

**Roles and Responsibilities**:

- **Answer Inbound or Outbound calls professionally **to provide information about customer orders and services or obtain details of complaints.
- Comfortable with Rotational shifts to support our clients.

Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
- Follow up to ensure that appreciate actions were taken on customers’ requests.
- Refer unresolved customer complaints or requests to designated departments for further investigations.

Responsible for the Terminal Monitoring
- Ability to listen with active problem-solving skills.
- Good interpersonal skills
- Ability to handle pressure.
- Good knowledge of **MS-Excel and Making reports and maintain data.**

Must be flexible to work in different time zones in accordance with business requirements.
- _Medical Insurance_
- _Accidental Insurance_
- _Life Insurance_

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9311740616



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