Customer Care Executive
1 week ago
Job Title: Customer Care Executive
**Work Location**:Manesar
**Desired Experience**:2- 5 years
No. of days working: 6
**Weekly Off**:Sunday (Fixed off)
**Work from Home/Office**:Work from Office
**Shift**:Rotational Shift
**Broad Function**:We are looking for a seasoned **Customer Care Executive **with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons
**Roles and Responsibilities**:
- **Answer Inbound or Outbound calls professionally **to provide information about customer orders and services or obtain details of complaints.
- Comfortable with Rotational shifts to support our clients.
Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
- Follow up to ensure that appreciate actions were taken on customers’ requests.
- Refer unresolved customer complaints or requests to designated departments for further investigations.
Responsible for the Terminal Monitoring
- Ability to listen with active problem-solving skills.
- Good interpersonal skills
- Ability to handle pressure.
- Good knowledge of **MS-Excel and Making reports and maintain data.**
Must be flexible to work in different time zones in accordance with business requirements.
- _Medical Insurance_
- _Accidental Insurance_
- _Life Insurance_
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Ability to commute/relocate:
- Manesar, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- customer care: 1 year (preferred)
**Speak with the employer**
+91 9667732647
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