Customer Care Executive

1 week ago

Gurgaon, India H2H Innovations Pvt Ltd Full time

**About the Company**:
Muscle Asylum is a nutraceutical brand selling protein supplements, pre-workouts, and other health supplements. We have our own manufacturing and sell products through online portals such as Amazon, Flipkart, Healthkart, and our own D2C website.

**Position**:
Customer care Executive

We are hiring Customer Support Executive, having good communication skills and positive attitude towards works. You should have minimum 1-year experience in the customer support/customer service or if you are a fresher then must have good communication skills.
- Handle the chat process and promptly answer the queries of the customers over whatsapp
- Should clarify customers queries and give an appropriate solution
- Handling customers objections & complaints
- Timely revert to clients/customers without any missing information
- Excellent verbal and written communication skills in English
- Maintain customer records by updating all relevant information in the database
- Good negotiaition and convincing skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- E-commerce: 1 year (required)
- total work: 1 year (preferred)

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