Customer Care Executive

10 hours ago

Gurgaon, India Contrista Private Limited Full time

Hiring for Chat Support Executive
- Handling customer queries via Chat.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.

Key skills required:

- Excellent English communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Customer handling skills
- Chat experience
- Good comprehension skills
- Ability handle tough situation with customer
- Education: - Graduate
- Experience: - Fresher/Experience
- Languages: - Excellent English
- Age: - 18 to 30

Shift timing : - Rotation Shift, 1 Week-off rotational

Role: Customer Care Executive

**Salary**: 2,80,000 - 3,25,000 P.A.

Industry: BPO / KPO / ITES

Functional Area Customer Success, Service & Operations

Role Category : - Customer Success

Employment Type : Full Time, Permanent

Key Skills

Customer Service

Blended Process Customer Relationship Customer Support BPO Customer Service Customer Care Customer Satisfaction Customer Retention Chat Support Web Chat Process

Education

UG: Any Bachelor Degree

Key Skills
- Good English Communication Team Player MS Excel MS Word

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

30

Qualification

Any Bachelor Degree

**Salary**: ₹12,116.67 - ₹26,721.08 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

COVID-19 considerations:
We're asking everyone to wear a mask

Ability to commute/relocate:

- Gurugram, Gurgaon - 122001, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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