Customer Care Executive

Greetings from Afond HR Services,

We have an urgent opening for **One of the** **leading Beauty Brand for SOUL TREE, Which is sister Concern Company of Lotus Herbal **for Customer Care Executive **Here I have mentioned the company profile and Job profile.

**Position**: **Customer Care ** **Executive.**

**Location: Gurgaon.**

**Experience**: **Min 2-3 Yrs.**

Soul Tree is the first Indian brand to offer European certified natural personal care and beauty products.

All our products use authentic Ayurvedic recipes and honestly sourced natural, organic ingredients that do no harm, only good.

All our offerings carry the Triple Seal of Truth: Ayurvedic, Organic and Ethical. For us, truth is the route to beauty. We discovered this on our travels in the Himalayas, and from our grounding in the ancient Indian texts and The Earth Charter: a celebrated guide to making life and business just and sustainable.

Experience Rooted Luxury

On the fastest, most populated and most polluted planet in the universe, luxury lies in mindfulness, craftsmanship and purity. At Soul Tree, we’re committed to unraveling the luxury of nature in its purest form, the wisdom of Ayurveda in its truest word and the tenets of business in their most honest way.

In the cacophony of an evolving world, drawing to our ancient Indian roots is a humble luxury. In a world full of chemically-aided makeovers, choosing to nurture nature is our sincere promise. In a competitive industry, choosing the path of kindness is our utmost commitment. We invite you to experience our world of rooted luxury

Good Manufacturing Practices Certified

Validates that our production processes follow strict hygiene standards. Awarded by the Department of Ayurveda, Ministry of Health, Government of India.

**Products**:

- **Body lotion**
- **Face wash and cleanser**
- **Hair oil**
- **Viola & Kokum Butter Lip Balm**
- **Ayurvedic Lipstick**
- **Ayurvedic Kajal etc......**

**Job Title**: Customer Care Executive

**Location**: Gurgaon

As a **Customer Care Executive**, role holder will be accountable for ensuring exceptional customer experience across all customer touch points of SoulTree products.

**Key Accountability**:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

**Eligibility criteria**:

- Graduation in any field
- 2-3 year of experience in a customer-centric role
- Self-motivated, with a strong ability to self-manage
- Good written and oral English communication skills
- Passion to work in organic beauty sector
- Keen interest in wellness and beauty industry
- Well versed with social media and digital platforms

**ADDRESS**:
Vedicare Ayurveda Private Limited Suite 6-9, First Floor Augusta Point,

Golf Course Road, Sector 53, Gurgaon

122002, Haryana, India

**Website**:
Warm Regards

Sophia John

HR Executive

Afond HR Services

Consultant SoulTree Company

Mob No.
+91-XXXXXXXXXX

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX