AGM/GM - Customer Care

3 weeks ago


Gurgaon, Haryana, India Frankfinn Full time
Job Description

To monitor & supervise the customer service team & ensure all complaints are resolved in

Turnaround times defined

Coordinating with Department Heads & ensure all complaints are resolved in Turnaround

time defined

Bringing Escalations to senior management timely

Improve customer service at training centres by monitoring & also physically auditing the

centre .

Proactively checking & monitoring customer satisfaction & ensuring timely resolutions

Prepares customer care performance reports as defined from time to time .

Deal with irate customers tactfully & in a polite manner

Communicating with customers on e mail , phone & in person

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