Oncology Care Advocate

4 days ago

Gurgaon, Haryana, India beBeePatient Full time ₹ 80,00,000 - ₹ 1,25,00,000
Job Title:

Patient Experience Manager



About the Role:

We are looking for a highly skilled Patient Experience Specialist to oversee the entire patient journey, ensuring seamless interactions between patients, healthcare providers, and administrative teams.



Main Responsibilities:
  • Manage patient flow from entry to discharge, minimizing wait times and optimizing scheduling.
  • Act as the primary point of contact for patients and caregivers, providing empathetic support and addressing concerns promptly.
  • Streamline patient registration, medical documentation, billing, and consultation scheduling to reduce confusion and stress.


Beyond the Basics:
  • Monitor and improve waiting times, patient satisfaction scores, and service efficiency, ensuring exceptional patient care.
  • Develop and implement Standard Operating Procedures (SOPs) for patient onboarding, consultation flow, and discharge procedures, promoting consistency and excellence.
  • Collaborate with the administration team to optimize appointment scheduling and clinic workflow, maximizing productivity and reducing bottlenecks.


The Ideal Candidate:
  • Qualifications: Bachelor’s or Master’s in Hospital Administration, Healthcare Management, or a related field.
  • Experience: 5+ years in hospitality, patient experience, or healthcare administration roles.
  • Preferred qualifications: Prior experience in Oncology or premium healthcare services, Graduate or Post Graduate in healthcare education.


Vital Skills:
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced medical environment with empathy and professionalism.
  • Experience in patient service management, hospital operations, or front-desk coordination.
  • Knowledge of healthcare IT systems, patient management software, and CRM tools.
  • Strong problem-solving skills and ability to handle patient grievances with tact and efficiency.

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