Collection Strategist

23 hours ago

Mumbai, Maharashtra, India beBeeStrategist Full time ₹ 90,00,000 - ₹ 1,20,00,000
About Us

We are a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.

We continuously innovate to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and rewarding benefits.

Our mission is to make life simple for our customers by ensuring that convenience is at the forefront of all we do.

Job Summary:

The successful candidate will be responsible for managing channel partners handling telecalling responsibilities for the assigned Collections portfolio.

  • Develop and execute collection strategies for the site, track performance, and provide inputs to the Portfolio Manager
  • Monitor channel partner performance through a structured review mechanism and ensure capacity planning
  • Analyze portfolios both qualitatively and quantitatively at account/NRR/Region/channel level to identify gaps/issues
  • Dialer prioritization based on various cuts such as Payment due date/Occupation segment/Billing cycle/Geography/CM & NM/new product-variants to improve efficiencies and performances
  • Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with stakeholders
Key Performance Indicators (KPIs):
  • Resolution Rate
  • Normalization Rate
  • Roll Back Rate
  • KPI Targets
  • PLI Penetration
  • Money Collected
  • NFTE Productivity
  • Tele Retention Rate
  • NFTE Training Coverage
  • Customer Complaints Volume
  • Vendor SLA Adherence
  • No Adverse Observations in Internal/External Audits
  • Process Adherence as per MOU

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