Customer Complaint Resolution Specialist

Job TitleA Grievance Officer is needed to oversee the end-to-end grievance redressal process across various channels. The individual will be responsible for resolving customer complaints in a timely and efficient manner, ensuring complete records for internal audit and regulatory purposes.Key ResponsibilitiesThe selected candidate will run day-to-day...

Job OverviewWe are seeking an experienced professional to join our team as a Customer Resolution Specialist. In this role, you will be responsible for managing and resolving escalated customer issues related to refunds, disputes, and other concerns.This is an excellent opportunity for someone who is passionate about delivering exceptional customer service...

Job Title: Escalations ManagerJob Description:    We are seeking a proactive and experienced Escalations Manager with prior EdTech experience in B2C escalation handling over the calls. The ideal candidate will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve...

Customer Service RepresentativeLocation: Ghaziabad, IndiaJob Summary:We are seeking an experienced Customer Service Representative to manage and resolve customer inquiries related to orders.Key Responsibilities:Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issuesProvide exceptional customer service via...

Grievance Resolution ProfessionalAre you passionate about creating a fair and equitable work environment? We're seeking a skilled Grievance Resolution Professional to handle employee and stakeholder concerns with professionalism, discretion, and care.This role is ideal for someone who can maintain transparency, compliance, and a supportive work...

Job OverviewWe are seeking a highly organized and detail-oriented Claims Resolution Specialist to join our team. This role will be responsible for handling claims, coordinating with suppliers, and ensuring timely resolution of issues.Key Responsibilities:Handle claims and coordinate with suppliers to ensure timely resolutionProcess manual payouts, understand...

We are currently looking for a skilled International Customer Support Specialist to join our team.Job Description:This role involves handling international customer calls efficiently and professionally.The ideal candidate should be self-motivated, passionate about delivering exceptional customer experiences, and have excellent communication...

Job Title: Customer Service AmbassadorKey Responsibilities:Customer Interaction:Engage with customers via voice and digital channels to address inquiries, complaints, and technical issues.Provide accurate and timely information regarding products and services.Assist customers in troubleshooting problems and guiding them through solutions.Documentation and...

We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer success department, you will play a vital role in delivering exceptional customer experiences.About the RoleYou will be responsible for handling customer inquiries and resolving concerns via chat, phone calls, and email communication.Maintain...

Job OverviewWe are seeking a skilled professional to join our Customer Service department as a dedicated customer support representative.Your primary goal will be to provide exceptional customer satisfaction through prompt and effective communication.This role involves contacting customers via email, social media, and phone calls in a professional...