Customer Resolution Specialist

About the RoleWe are seeking a professional to join our support team, ensuring effective resolution of customer queries and feedback/VOC collection.Timely and effective resolution of customer issues is key to success in this role.The ideal candidate will have excellent communication skills, a customer-centric approach, and proven experience in resolving...

Job Title: Escalations ManagerJob Description:    We are seeking a proactive and experienced Escalations Manager with prior EdTech experience in B2C escalation handling over the calls. The ideal candidate will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve...

Job OverviewWe are seeking a highly organized and detail-oriented Claims Resolution Specialist to join our team. This role will be responsible for handling claims, coordinating with suppliers, and ensuring timely resolution of issues.Key Responsibilities:Handle claims and coordinate with suppliers to ensure timely resolutionProcess manual payouts, understand...

Customer Service RepresentativeLocation: Ghaziabad, IndiaJob Summary:We are seeking an experienced Customer Service Representative to manage and resolve customer inquiries related to orders.Key Responsibilities:Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issuesProvide exceptional customer service via...

Job TitleA Grievance Officer is needed to oversee the end-to-end grievance redressal process across various channels. The individual will be responsible for resolving customer complaints in a timely and efficient manner, ensuring complete records for internal audit and regulatory purposes.Key ResponsibilitiesThe selected candidate will run day-to-day...

Grievance Resolution ProfessionalAre you passionate about creating a fair and equitable work environment? We're seeking a skilled Grievance Resolution Professional to handle employee and stakeholder concerns with professionalism, discretion, and care.This role is ideal for someone who can maintain transparency, compliance, and a supportive work...

Senior Legal AssociateWe are seeking a skilled Legal Associate to administer disputes on our platform with efficiency and accuracy. The ideal candidate will have a strong background in law and excellent drafting, written and verbal communication skills.Key Responsibilities:Efficiently administer disputes on the dispute resolution platform.Provide...

We are currently looking for a skilled International Customer Support Specialist to join our team.Job Description:This role involves handling international customer calls efficiently and professionally.The ideal candidate should be self-motivated, passionate about delivering exceptional customer experiences, and have excellent communication...

Job Title: Customer Service AmbassadorKey Responsibilities:Customer Interaction:Engage with customers via voice and digital channels to address inquiries, complaints, and technical issues.Provide accurate and timely information regarding products and services.Assist customers in troubleshooting problems and guiding them through solutions.Documentation and...

Customer Support SpecialistThe role of a Customer Support Specialist is crucial in ensuring customer satisfaction by providing timely and effective assistance.Key Responsibilities:Manage customer inquiries and resolve issues in a professional manner.Maintain positive customer relationships through effective communication.Provide proactive solutions to...