Production Support Specialist

1 month ago


Pune, Maharashtra, India Innovsource Full time
Job Title: Production Support Engineer

We are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.

As a Production Support Engineer, you will play a key role in providing technical support, troubleshooting issues, and working with cross-functional teams to enhance system performance and stability.

Key Responsibilities:
  • Engage with application users to address any issues or queries and provide timely resolution.
  • Troubleshoot technical problems reported by end users, perform root cause analysis, and implement long-term fixes.
  • Provide L1/L2 support for internal platforms, promptly addressing and resolving production incidents.
  • Conduct user training and assist in the adoption of new system features or enhancements.
  • Monitor the production environment to ensure optimal performance and minimize downtime.
  • Collaborate with internal teams, including IT, Product, and Project Managers, to address system issues and respond to queries.
  • Escalate critical issues to higher-level technical teams (L3 support) or IT departments, and work with them to coordinate solutions.
  • Ensure compliance with organizational standards and best practices.
Requirements:
  • Bachelor's degree in Engineering or a related field.
  • Proficiency in programming languages such as Java, APIs, data flow, SQL, and mobile app functional architecture.
  • Strong problem-solving and analytical skills with a focus on delivering detailed solutions.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Experience working within Agile or ITIL frameworks is a plus.


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