Technical Product Support Specialist
4 weeks ago
This role is responsible for the first level of technical, product usage, and market administration support. As the initial point of contact, you will be responsible for providing an excellent level of customer service while effectively troubleshooting and resolving configuration and technical issues, executing configuration changes, assisting with product navigation, and escalating issues as required.
This role will heavily rely on client inbound support, as well as communication through our support cases. You will be exposed to different aspects of technical support, product configuration, and client management.
To succeed in this role, you will be a strong problem solver, detail-oriented, comfortable in a fast-paced environment, and have experience working with internal and external customers.
Responsibilities:• Provide an outstanding experience to customers throughout the support process.
• Act as a team player and support the existing client base.
• Execute defined processes as well as work on support requests and incidents.
• Troubleshoot by using required tools and checklist resources to properly understand and problem solve issues being reported.
• Effectively document and gather information about all reported issues and escalate whenever required.
• Manage multiple avenues of support requests including telephone, email, client portal, and live chat.
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Technical Support Specialist for Ansys Products
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Pune, Maharashtra, India Ascent Intellimation Full timeTechnical Support SpecialistAscent Intellimation seeks a skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and technical support for our IT and IOT products.ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and chat.Identify and...
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Product Support Specialist
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Production Support Specialist
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Pune, Maharashtra, India Innovsource Full timeWe are seeking a skilled Production Support Specialist to join our esteemed team at Innovsource, a leading staffing company partnering with a prominent Indian financial services organization. The successful candidate will play a key role in ensuring the smooth operation of critical platforms, providing technical support, and collaborating with...
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Technical Support Specialist
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Pune, Maharashtra, India Agivant Technologies India Private Limited Full timeJob Title: Technical Support SpecialistJob Summary:Agivant Technologies India Private Limited is seeking a skilled Technical Support Specialist to provide advanced technical support on Data based Software Product to a global client base and partners. The ideal candidate will have a strong background in Linux, networking, and scripting (bash/python) and...
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Technical Support Specialist
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Technical Support Specialist
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Product Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Pune, Maharashtra, India Excis Compliance ltd Full timeJob Summary:The role of a Technical Support Specialist at Excis Compliance ltd involves providing exceptional desktop support and technical assistance to our team. The successful candidate will be responsible for troubleshooting and resolving software and hardware issues, as well as facilitating customer resolution and collaborating with supervisors and...
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Technical Support Specialist
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Pune, Maharashtra, India Agivant Technologies India Private Limited Full timeTechnical Support Role OverviewAgivant Technologies India Private Limited seeks a skilled Technical Support Specialist to provide advanced technical support on data-based software products to a global client base and partners.This role requires deep technical expertise, strong problem-solving skills, and the ability to effectively communicate complex...
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Technical Support Specialist
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Pune, Maharashtra, India White Force Outsourcing Pvt Ltd Full time**Job Summary:**We are seeking a skilled Technical Support Specialist to deliver exceptional technical support to our growing customer base.Key Responsibilities:Provide timely and effective technical support to customers via various communication channels.Collaborate with cross-functional teams to resolve complex technical issues.Develop and maintain...
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Technical Support Specialist
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Pune, Maharashtra, India MICHELIN Full timeJob DescriptionJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved promptly and efficiently.Key Responsibilities:Provide...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India Quorum Software Full timeRole Overview:We are seeking a skilled Technical Support Specialist to join our team at Quorum Software. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, troubleshooting and resolving technical issues, and working closely with our product and engineering teams to improve our...
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Technical Support Specialist
4 weeks ago
Pune, Maharashtra, India MICHELIN Full timeJob Description:At MICHELIN, we are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional support to our customers, ensuring their technical needs are met with speed and accuracy.About the Role:You will be the primary point of contact for customers, providing technical support...
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Technical Support Specialist
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Pune, Maharashtra, India Techwise Digital Full timeJob SummaryAs a Technical Support Specialist at Techwise Digital, you will be responsible for providing system administration for Mobius and Dazel products. This includes providing technical support and assistance to users experiencing issues with Mobius software, diagnosing and resolving technical problems, and implementing production jobs into batch...
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Technical Support Specialist
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Pune, Maharashtra, India TRUMPF Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at TRUMPF.As a Technical Support Specialist, you will be responsible for providing quality technical support to customers, ensuring speedy recovery of breakdowns and reliability of repairs. You will also be responsible for performing high-quality installations, start-ups, and...