Senior Customer Experience Manager
1 day ago
Trilegal is a leading law firm in India, and we are seeking a highly skilled Senior Customer Experience Manager to join our team.
Salary RangeThe estimated salary for this role is ₹800,000 - ₹1,200,000 per annum, depending on experience.
Job DescriptionWe are looking for a Senior Customer Experience Manager who will be responsible for delivering exceptional customer service to our clients. The successful candidate will have a strong background in customer service, with experience in managing multiple priorities and tasks in a fast-paced environment.
Main Responsibilities:- Manage all incoming calls and respond accordingly
- Greet visitors at the office and provide assistance as needed
- Maintain important documents, files, and records in an organized manner
- Ensure all stationary items are up-to-date and order fresh stock as required
- C-coordinate with internal and external customers regarding telephone messages and other issues
- Attend meetings and trainings as per requirement
To be successful in this role, you will need:
- A Bachelor's degree
- At least 2 years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to handle multiple tasks in a fast-paced environment
- Proficiency in MS Office and office management systems
As a Senior Customer Experience Manager at Trilegal, you can expect:
- A competitive salary range of ₹800,000 - ₹1,200,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading law firm in India
In addition to these benefits, you will also receive regular feedback and performance evaluations to ensure your success in the role.
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