Collections Specialist Voice Process Associate

3 days ago


Delhi, Delhi, India Aimlay Full time

Aimlay seeks a driven Collections Specialist in Rohini West, Delhi to handle collections through voice processes. The ideal candidate will ensure timely recovery of dues while maintaining a positive customer experience.

Job Overview

We are looking for an individual who can make outbound/inbound calls to students/customers for payment collections. The Collections Specialist will be responsible for resolving customer issues and negotiating payment terms.

Key Responsibilities
  • Make outbound/inbound calls to students/customers for payment collections.
  • Resolve customer issues and negotiate payment terms.
  • Ensure accurate documentation and maintain up-to-date records.
  • Meet or exceed monthly collection targets.
  • Collaborate with internal teams (sales, finance, and support) for payment resolution.

The ideal candidate will have strong communication and negotiation skills in English, proficiency in CRM systems and Excel, and the ability to work in a target-driven environment and remain calm under pressure.

Compensation

The estimated salary for this role is ₹10-15 lakhs per annum, depending on experience.


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