Quality Assurance Specialist
3 hours ago
Company Overview:
Convin is a rapidly growing company that leverages AI and ML to improve sales, collections, and customer experience. Our platform helps organizations automate quality and coaching for reps while providing deep business insights for leaders.
About the Role:
We are seeking a Quality Assurance Specialist to conduct regular assessments of contact center operations and processes. The ideal candidate will have proven experience working in a Quality Analyst role within the Contact Center industry and a strong understanding of operations in voice and non-voice processes.
Key Responsibilities:
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