Telecom Collection Process Team Lead

2 days ago


Delhi, Delhi, India Firstsource Full time

At Firstsource, a leading provider of customized Business Process Management (BPM) services, we are seeking a skilled Telecom Collection Process Team Lead to join our team. This role is ideal for experienced professionals who want to take their career to the next level.

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications.

Job Description

As a Telecom Collection Process Team Lead, you will be responsible for:

  • Leading a team of 12-20 collection process associates and motivating them to achieve team SLA
  • Serving as the first-level escalation point of contact for the local BU/Global Team
  • Executing projects, monitoring KPIs, and ensuring target compliance
  • Ensuring compliance to provisions/commitments stipulated in the Client Service Agreement
  • Monitoring team performance and providing regular updates on specific KPIs, ensuring workload compliance

You will work closely with the Quality Team to seek feedback on team performance and quality scores.

The ideal candidate will have 1-2 years of experience as a Team Lead for Telecom Collection Process and possess strong leadership and communication skills.

We offer a best-in-industry package of perks and benefits, including opportunities for growth and development.



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