Debt Collection Team Lead
21 hours ago
We are seeking a highly skilled Debt Collection Team Lead to join our team at FatakPay. In this role, you will be responsible for overseeing a team of debt collection agents and ensuring they meet or exceed collection targets.
The ideal candidate will have a minimum of 3 years' experience in debt collection, with at least 1 year in a supervisory or team leader role. A graduate degree in any discipline is required, and a DRA Certificate is compulsory.
Key Responsibilities:- Team Management:
- Supervise, guide, and mentor a team of debt collection agents.
- Assign daily tasks, targets, and accounts to team members.
- Monitor performance and ensure agents meet or exceed collection targets.
- Performance Monitoring:
- Track and analyze agent productivity, connect rates, and recovery performance.
- Conduct regular one-on-one and team meetings to review progress and provide feedback.
- Customer Interaction Oversight:
- Handle escalated customer interactions and disputes professionally.
- Ensure agents adhere to compliance, quality, and ethical standards during communication.
- Training & Development:
- Provide training on negotiation skills, CRM usage, and debt collection best practices.
- Keep the team updated on product changes, collection strategies, and regulatory requirements.
- Reporting:
- Generate and present daily, weekly, and monthly performance reports to the management.
- Maintain records of delinquent accounts and follow-ups through CRM tools.
- Collaboration:
- Work closely with the legal, compliance, and field teams to resolve complex cases.
- Coordinate with other departments for payment reconciliations and customer queries.
- Minimum 3 years' experience in debt collection, with at least 1 year in a team leader or supervisory role.
- Graduate degree in any discipline.
- Proficient in Excel for reporting and analysis.
- Strong knowledge of CRM systems and dialer management.
- Able to inspire, motivate, and lead a team to achieve targets.
- Excellent decision-making and problem-solving capabilities.
- Fluent in English and regional languages.
- DRA Certificate is compulsory.
- Competitive salary with performance incentives.
- Leadership opportunities in a growing fintech company.
- Ongoing training and development programs.
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Delhi, Delhi, India FatakPay Full timeJob OverviewWe are seeking an experienced Debt Collection Trainer and Quality Assurance Specialist to join our team at FatakPay. This is a fantastic opportunity for a skilled professional to make a meaningful impact on our debt collection operations.
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Delhi, Delhi, India FatakPay Full timeAbout FatakPayWe are a leading fintech company specializing in debt collection services. Our mission is to provide exceptional customer experiences while ensuring the highest standards of compliance and quality.
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