Collection Specialist

17 hours ago


Delhi, Delhi, India Genpact Full time
Job Description

We are seeking a highly skilled Collection Specialist to join our team in the International Voice Process. As a key member of our operations, you will be responsible for resolving disputes and reducing past due amounts through effective communication and negotiation with customers.

Responsibilities:
  • Responsible for researching and resolving disputed invoices via email and phone queries.
  • Analyze disputes and deductions in ERP systems to identify opportunities for process improvements.
  • Follow up with various departments to obtain supporting documents and information for dispute resolution.
  • Daily reporting of individual portfolios to track and monitor past dues.
  • Implement collections strategies to reduce past due amounts and expedite case resolution.
Qualifications:
  • Graduation in any stream.
  • Excellent interpersonal skills.
  • Meaningful work experience.
  • Prior collections management experience is an added advantage.
About Us

Genpact is an Equal Opportunity Employer committed to creating a dynamic work environment that values diversity and inclusion. We believe in empowering our employees to grow professionally and personally while delivering exceptional results for our clients. Our company culture emphasizes respect, integrity, customer focus, and innovation. If you are passionate about working with a talented team and making a meaningful impact, we encourage you to apply for this exciting opportunity.



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