Collection Team Lead for Personal

2 days ago


Delhi, Delhi, India Navi Full time
About the Role

We are seeking a skilled Collection Team Lead to join our team at Navi, focusing on personal and home loans recovery. This is an excellent opportunity to utilize your expertise in collections, people management, and sales operations.

Job Description

The successful candidate will lead a team of field executives responsible for the effective recovery of overdue amounts from default customers through planned visits to customer addresses. Key responsibilities include:

  • Ensuring proper planning for effective recovery through strong execution;
  • Guiding and motivating the field team to reach monthly targets;
  • Monitoring day-to-day agent activities, including regular performance monitoring and in-person visits for high-value accounts;
  • Developing strategies to increase contactability with customers and executing advanced loss prevention activities;
  • Maintaining fair collection practices in adherence with company policies and legal guidelines.

This role requires a results-driven individual with exceptional communication and influencing skills, as well as a deep understanding of the local market and geography.

Requirements

To be successful in this position, you will need:

  • At least 2-5 years of experience in people management, sales, operations, or collections;
  • A strong working knowledge of MS Excel and Google Sheets;
  • High professional ethics and integrity;
  • A geographically specific understanding of the area.

In return, we offer a competitive salary of ₹40 lac - ₹60 lac per annum, commensurate with experience, and opportunities for growth and development within our dynamic team.



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